Shipping & Delivery Policy
At Edeleo, we are committed to providing a smooth and transparent shipping experience. Below, you’ll find everything you need to know about order processing, shipping times, and tracking your package.
Shipping vs. Delivery
- Shipping: Preparing and dispatching your order from our warehouse.
- Delivery: When your package arrives at your designated address. Delivery times vary by location and shipping method.
Shipping Options
We offer two flexible shipping plans:
| Shipping Plan | Processing Time | Best For |
|---|---|---|
| Standard Shipping | Ships within 2 business days | Customers who prefer standard processing times |
| Premium Shipping | Ships same day, including weekends & holidays | Customers who need expedited processing |
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 3-14 business days |
| Canada & Australia | 3-14 business days |
| Europe | 4-14 business days |
| Other Countries | 5-15 business days |
Note: Delivery times may be affected by customs, holidays, or weather conditions.
Shipping Partners
We work with trusted logistics providers to ensure secure and timely deliveries:
✔ DHL
✔ USPS
✔ Royal Mail
✔ Canada Post
✔ Australia Post
✔ Cainiao, UniUni, Ontrac, Dragonfly, Uniexpress
✔ Apple Express, Ecoscooting, Evri (Hermes), Fastway, iMile, SpeedAf
Your package is handled with care by these trusted carriers.
Order Tracking
Once your order ships, you’ll receive an email with tracking details. Please allow up to 48 hours for tracking updates to appear.
Track your order anytime on our Order Tracking Page.
Order Statuses
You can check your order’s status using the following categories:
- Processing – Order received and being prepared for shipping.
- Shipped – Your package is on its way!
- Pending Payment – Order placed but awaiting payment.
- On Hold – Payment confirmation pending. Stock is reserved.
- Failed – Payment was unsuccessful; no payment has been processed.
- Refunded – A refund has been issued. See our Refund & Returns Policy for details.
Need Help?
If you have any questions, our customer support team is happy to assist you.
Contact Us for any shipping inquiries.
Thank you for choosing Edeleo!