VISIT OUR HEADQUARTER IN DOVER
- Unit 7 Initial Business Centre, Wilson Business Park, Manchester, United Kingdom, M40 8WN
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FREQUENTLY ASKED QUESTIONS
About Edeleo
Edeleo is an online store specializing in unique add-ons for all types of vehicles, including cars, motorcycles, and trucks. We craft personalized, stylish, and high-quality accessories that enhance your vehicle's functionality and aesthetics, allowing you to express your individual style.
Edeleo stands out by offering a curated selection of practical products and creative customization options. We emphasize customer satisfaction, secure payments, and reliable global shipping to ensure a seamless shopping experience.
Edeleo is a UK-based company. Our head office is located at:
Unit 7 Initial Business Centre, Wilson Business Park, Manchester, United Kingdom, M40 8WN
Payment and Security
We accept the following payment options:
Visa & Mastercard (Debit/Credit Cards)
Apple Pay & Google Pay
American Express & Discover
Klarna, Affirm & Afterpay (Buy Now, Pay Later)
Cryptocurrencies (BTC, ETH, DOGE, USDC, and more)
Regional Payment Methods (Link, Bancontact, EPS, Giropay, iDEAL, Sofort, Przelewy24)
PayPal (Currently under maintenance)
We prioritize your security with:
SSL Encryption: Our website uses SSL encryption to protect your data.
Norton Secured: Backed by Norton for data protection.
Trusted Payment Gateways: Reputable payment providers ensure secure processing.
For more details, visit our Privacy Policy.
Orders and Shipping
Standard Shipping: Orders are processed within 2 business days after placement.
Priority Shipping: Orders are processed and shipped the same day, including weekends and holidays.
United States: 3-14 business days
Canada & Australia: 3-14 business days
Europe: 4-14 business days
Other Countries: 5-15 business days
Please note that shipping times may vary due to customs processing, local courier delays, or unforeseen circumstances.
We ship from multiple warehouses worldwide, including:
- USA
- Canada
- France
- Australia
- China
The warehouse chosen depends on product availability and your destination for faster delivery.
Processing: Your order is being prepared for shipping.
Shipped: Your package is on its way.
Pending Payment: Payment is yet to be confirmed.
On Hold: Payment confirmation is pending due to offline or delayed methods.
Failed: Payment attempt failed or was declined.
Refunded: Your order has been refunded.
If you experience any issues, contact our customer support team here. We will liaise with our shipping partners to resolve the problem promptly. For lost packages, we’ll file an investigation on your behalf.
Tracking and Returns
Visit our Order Tracking Page and enter your tracking details.
Please refer to our Refund & Returns Policy for detailed information.
Yes, we actively restock popular items. Sign up for back-in-stock notifications on the product page to stay updated.
If you need to modify or cancel your order, contact us immediately. Changes can only be made before the order has been processed.
Discounts and Promotions
Check our Coupons Page for the latest deals and offers.
CONTACT US FOR ANY QUESTIONS
We’re here to help! Whether you have questions about our products, need assistance with an order, or simply want to share feedback, our team is ready to assist you.