Refund & Returns Policy

At Edeleo, we prioritize quality, customer satisfaction, and transparency. If something isn’t right with your order, we’re here to help with a hassle-free return, refund, and replacement process.

Eligibility for Returns & Refunds

We accept returns under the following conditions:

✅ Defective, damaged, or incorrect items – The product arrived damaged, not as described, or incomplete.
✅ Return request within 30 days – You must initiate your return within 30 days from the date of delivery.

If your order meets these conditions, you may be eligible for a refund or replacement.

How to Request a Return or Refund

To start a return or refund request, follow these simple steps:

1️⃣ Contact Us – Fill out the form with your order details.
2️⃣ Provide Evidence – Attach clear photos or videos showing the issue (e.g., damage, defects, or missing parts). This helps speed up the review process.
3️⃣ Review Process – Our team will review your request within 2 business days and provide further instructions.

Return Process

✔ Prepaid Return Label – If your return is approved, we’ll provide you with a prepaid shipping label for free returns.
✔ Return the Item – Send the item back using the provided shipping label.
✔ Processing – Once we receive the returned item, we’ll begin processing your refund or replacement.

Refunds may take several business days to appear in your account, depending on your bank or payment provider.

Refund Process

Once we receive your return, here’s what happens next:

  1. Refund Initiation – We’ll begin processing your refund.
  2. Email Notification – You’ll receive an email confirmation when your order is marked as “Refunded.”
  3. Processing Time – The refund will be credited to your original payment method. Processing times depend on your bank or payment provider.

See our Privacy Policy for details on how we handle payment information.

If you experience delays, please contact your bank or payment provider for updates.

Replacement Option

Prefer a replacement instead of a refund? No problem!

  • We’ll send a new item at no extra charge once your return is received.
  • Your replacement will be shipped via our Premium Shipping Plan—free of charge.

For details on shipping times, visit our Shipping & Delivery Policy.

Need Help?

We’re here to assist you every step of the way. If you have any questions about returns, refunds, or replacements, reach out to our friendly support team.

Contact Us – We’re happy to help!

Read our Terms of Service for more information on customer rights and responsibilities.

At Edeleo, we want every shopping experience to be a great one. Thank you for choosing us!